National Grid Brings In-Person Bill Assistance to Fall River on November 17

National Grid will hold a free Customer Assistance event in Fall River on November 17, one of a series of in-person sessions across nine Massachusetts counties, as new tiered discount rates take effect November 1 for eligible electric and gas customers. Yahoo published the community announcement.

Inside the Fall River Assistance Event

The Fall River session runs from 10 a.m. to 2 p.m. at Citizens for Citizens, 264 Griffin St. Staff will help customers with energy bills and assistance programs, and the events include information about the new tiered discount rates.

The Tiered Discount Rate Program offers income-eligible customers six levels of discounts, set by factors including household size, gross annual income or participation in a qualifying benefit program. The Massachusetts Department of Public Utilities has approved the structure, according to the announcement.

"We're proud to have been the first utility in Massachusetts to propose and implement a tiered income-based discount for electric customers and are now extending that approach to our gas customers," said Bill Malee, chief customer officer at National Grid. "As tiered discounts become available statewide, we'll add an important tool to improve affordability and help make energy bills more manageable for customers who need support most."

National Grid also scheduled a Fall Customer Bill Assistance webinar from noon to 1 p.m. on November 30. Customer advocates will cover resources for winter heating bills, energy use and spending, including the company's 12-month Budget Plan. Customers who cannot attend live can register to receive a recording.

National Grid's Massachusetts Customer Base

National Grid is a regulated electricity and natural gas delivery utility serving 6.5 million residential, commercial and industrial customers in New York and Massachusetts, according to akta.pro company records. The same records list $5 billion in system improvements over three years and $4.62 billion in Niagara-Mohawk operating revenues for FY2025.

Earlier Steps Toward Statewide Discounts

National Grid expanded customer assistance events across Massachusetts in late October and November 2026, including webinars on smart meters and winter bill help, EuropaWire reported on October 29. On October 14, Yahoo reported that National Grid forecasts some Central New York customers could see lower gas bills this winter, with average users paying about $9 less from November 1, 2026 to March 31, 2027.

Where Customers Can Confirm Event Details

National Grid's statewide schedule lists in-person Customer Assistance events from Essex County to the Berkshires, and customers can confirm dates, times and locations on the company's Massachusetts Customer Assistance events page. Registration for the November 30 webinar is open online.