Authenticx Releases KBo Flow, an Autonomous Healthcare Research Agent Live Since October 1

Authenticx announced the general availability of KBo Flow, a patent-pending autonomous AI research agent for pharmaceutical manufacturers, health plans and healthcare providers, on November 10, 2026. The agent has been live for Authenticx clients since October 1 and has saved more than 2,000 analyst hours, roughly 250 workdays, according to PR Newswire.

How KBo Flow Conducts Research

Authenticx designed KBo Flow to conduct research without waiting for users to know what to ask. Guided by each organization's goals, priorities and areas of focus, the agent analyzes structured and unstructured data, including voice, chat, text, email, surveys and CRM records. It develops its own research questions, investigates patterns and identifies root causes, then emails findings and recommended next steps to designated stakeholders.

The agent runs on dozens of AI models Authenticx has built and refined on healthcare interactions over more than eight years, which classify conversations for factors such as patient journey stage, access barriers and potential safety events. KBo Flow combines that in-house healthcare intelligence with frontier AI reasoning inside Authenticx's secure, compliant environment, so organizations can use their own patient and member data without moving it into general-purpose AI tools. In one early analysis, KBo Flow produced a breakdown of operational delays affecting prior authorization denials, outlined the effect of those delays on impacted patients and recommended client-specific steps toward resolution.

KBo Flow recommends next steps, but organizations retain control over every decision. It cannot take action within or outside the Authenticx platform, modify reports or permissions, or share findings with unauthorized users. Customer data remains isolated and is not used to train models for other organizations. KBo Flow joins KBo Chat, which answers questions users already have, and Proactive Insights, which flags sudden shifts in conversation trends.

"Healthcare organizations already have an extraordinary amount of information about what their patients and members are experiencing, but even with AI-powered analytics, someone still has to know where to look and what to ask," said Amy Brown, founder and CEO of Authenticx. "KBo Flow does that work for them. It has already saved more than 2,000 hours of analyst time, roughly 250 workdays, so teams can spend less time searching for answers and more time addressing the issues affecting the people they serve."

Authenticx's Prior Launches and Funding

According to akta.pro company records, Authenticx launched AI Agent Assist on the Salesforce AppExchange on October 28, 2025, embedding real-time conversation insights, AI-generated summaries and in-call clinical-language guidance for healthcare contact center agents into Salesforce workflows. The same records list 20 or more proprietary healthcare AI models, more than 500 million conversations analyzed and 97% stated AI accuracy. The records show three funding rounds totaling $28.3 million, the last a $20 million Series B in January 2023 led by Blue Heron Capital.

Other Agent Launches on November 10

Other companies also announced agent products on November 10, 2026. TeamOhana launched agent-aware workforce planning, letting companies plan AI agents alongside humans under one budget, with SeatGeek among the first customers. Amazon plans to introduce AI agents for nearly 2 million Indian sellers, targeting 15 million businesses by 2030. Zingtree launched an agentic governance and orchestration platform for contact centers in regulated industries and will host a webinar on December 2.

Zingtree Webinar Date

Zingtree scheduled a webinar for December 2 to discuss its agentic governance and orchestration platform. Authenticx directs organizations interested in KBo Flow to request a demonstration through its product page.