Incidents
Ikeja Electric Apologises to Band A Customers After Failing 20-Hour Supply Target on November 3 and 4
By News Desk ·
Key takeaways
- Ikeja Electric apologised to customers on some Band A feeders for failing to meet the 20-hour daily supply requirement on November 3 and 4, 2026.
- The company did not disclose which feeders were affected or the reasons for the disruptions.
- Ikeja Electric also issued a safety advisory warning residents against trading or building near power lines.
Ikeja Electric apologised to customers on some Band A feeders after failing to meet the minimum daily electricity supply requirement of 20 hours on November 3 and 4, 2026. The notice was posted on the company's official X account, @IkejaElectric, on Thursday, Punch Newspapers reported.
Ikeja Electric's Notice on Band A Shortfall
In the notice, the company expressed regret over its inability to deliver the expected minimum service level to customers on the affected feeders during the two-day period. "Dear esteemed customer, we apologise for falling short of the expected minimum service level of 20 hours on the Band A feeders below for November 3rd and 4th, 2026," the company stated.
The development means affected Band A customers did not receive the minimum electricity supply hours expected under the service category. Band A customers are entitled to a minimum of 20 hours of electricity supply daily under the regulated service-based tariff structure.
The company has yet to provide further details on the specific feeders affected and the reasons for the latest disruptions. Ikeja Electric apologised for the inconvenience caused to its customers.
Safety Warning on Power Line Corridors
Ikeja Electric also warned residents against trading, building or erecting structures beneath or close to electricity transmission lines, describing such activities as dangerous to lives and property. The company gave the warning in a public safety advisory, urging members of the public to maintain the recommended safety clearance around power lines.
According to the company, power line corridors are high-risk zones, and activities carried out too close to electrical infrastructure could expose individuals and communities to serious danger. "Stay clear. Stay safe. Your life matters!" the company advised.
Ikeja Electric's Regulatory Record
Ikeja Electric is Nigeria's largest power distribution network, serving the entire Lagos franchise area including Ikeja, Lagos Island, Lagos Mainland, and surrounding areas, according to akta.pro company records. The company received approximately $26.04 million in funding from the Central Bank of Nigeria in March 2024, supporting capital expenditure and operational improvements across the distribution network.
In December 2025, the Federal Competition and Consumer Protection Commission sealed Ikeja Electric's Lagos headquarters over consumer rights violations, later unsealing it after the company signed compliance undertakings covering customer account unbundling and complaint resolution.
Earlier Consumer and Leadership Events
In October 2026, the Lagos State Consumer Protection Agency secured N26.24m in refunds and credit adjustments for electricity consumers after complaints against Ikeja Electric between January and September 2026, Punch Newspapers reported. In July 2026, a resident of Bucknor Estate in Lagos, Oluwayemi Afuape, accused the company of unlawfully disconnecting his electricity supply and threatening him during the process, Premium Times Nigeria reported.
Ikeja Electric appointed Mrs Ogochukwu Onyelucheya as Acting Chief Executive Officer effective July 1, 2026, following the transition of then CEO Mrs Folake Soetan to a broader strategic role across Sahara's power and upstream businesses, Punch Newspapers reported.