Towner Communications Expands Mitel Support in Wisconsin and Minnesota With Three Hires

Towner Communications has expanded its Mitel engineering and technical support across Wisconsin, Minnesota and the greater Midwest by adding three experienced telecommunications specialists. The Kansas City-based company announced the investment on November 11, 2026, according to EIN Presswire. The additions are Rick Reinholz, Director of Mitel Services, and senior Mitel engineers Lane Kufner and Larry Trivett.

Towner's Three Mitel Specialists and Their Roles

Towner Communications is a family-owned and women-owned telecommunications and technology infrastructure company headquartered in Kansas City, Missouri, according to company records. The three specialists bring decades of experience supporting complex business communications systems, enterprise telecommunications infrastructure and multi-location organizations.

The expanded team provides technical troubleshooting, system maintenance, call routing assistance, SIP connectivity support, multi-site configuration and communications planning. Towner has worked with Mitel technology since the 1980s, and the company said the investment expands regional engineering resources for businesses, healthcare organizations, school districts, municipalities and other organizations that rely on Mitel communications technology.

Organizations running established Mitel systems often weigh decisions about maintenance, technical support and future communications investments. For platforms such as Mitel MiVoice Business, MiCollab and MiContact Center, access to experienced engineers can help extend the useful life of existing infrastructure and support modernization decisions.

"Technology changes. Customer expectations don't. Businesses still want to work with people who answer the phone, know their environment, and genuinely care about helping them succeed," said Julie Towner, CEO of Towner Communications. "That's the kind of company we've built, and it's exactly why these engineers chose to become part of the Towner team."

Mitel's Place Among Towner's Technology Partners

Mitel is Towner's flagship technology partner, providing MiVoice Business, MiCollab and MiContact Center solutions, according to akta.pro company records. Towner serves as an authorized partner for Mitel products and has received the Mitel Customer Champion award for outstanding technical support.

The same records show Towner has operated since 1947, with three generations of telecom experience under its leadership. The company backs its VoIP services with a 99.999% uptime guarantee and holds J.D. Power certification for technical services for seven consecutive years.

Towner's 80th Anniversary in 2027

Towner was founded in Jefferson City, Missouri, in 1947 and is headquartered in Kansas City. The company said the Mitel engineering expansion reflects continued investment in specialized technical expertise as it approaches its 80th anniversary in 2027. Towner's full announcement describes the expanded team and regional support capabilities.