Cortavo Service Delivery Team Takes Silver Stevie for Customer Service Department of the Year

Cortavo's Service Delivery team won a Silver Stevie Award for Customer Service Department of the Year, EIN Presswire reported on October 28, 2026. More than 3,700 nominations were submitted this year across categories, and winners were determined through the average scores of more than 250 professionals worldwide during a three-month judging process.

Cortavo's Silver Stevie and Its Service Numbers

Cortavo is an Atlanta-based managed IT services provider offering all-inclusive, flat-fee subscription plans covering hardware, help desk, cybersecurity and connectivity to small and mid-sized U.S. businesses without in-house IT departments, according to company records. The Service Delivery team handles help desk support, troubleshooting and engineering problem resolution.

"Our Service Delivery team takes pride in delivering fast, reliable, and personal support to every client," said Kamal Diar, Director of Service Delivery at Cortavo. "Behind every ticket is someone depending on us to keep their organization running."

Since its nomination, the team's First Response SLA attainment increased from 94.11% to 96%, while average ticket resolution time decreased from 3.71 days to 11.27 hours, a reduction of approximately 87%. Year to date the team has resolved 20,191 tickets, including 17,282 within SLA, already 37% more than the 12,639 tickets resolved within SLA during all of 2025. Satisfaction surveys follow every ticket, and the team currently maintains a 96.5% satisfaction rating.

Stevie Awards president Maggie Miller said the breadth and quality of nominations to The 2026 American Business Awards reflect a competitive business environment. Winners were celebrated at The 24th Annual American Business Awards banquet in New York on June 9, 2026.

Kamal Diar's Expanded Service Delivery Role

According to akta.pro company records, Cortavo promoted Kamal Diar to Director of Service Delivery in 2026, consolidating leadership of the Service Delivery, Field Services and Hardware teams to drive operational improvements after more than five years with the company. The same records show Cortavo hired Seide Bishop as Chief of Staff in 2026 to drive strategic priorities across HR, Finance, Marketing and Operations in support of the company's next growth phase. Cortavo was founded in 2010 and operates as a brand of Aventis Systems, Inc., with Tiffany Bloomsky as President and CEO.

Cortavo's Run of 2026 Award Recognition

Cortavo was recognized as a High Performer in G2's Spring 2026 Reports across IT Outsourcing, Cloud Consulting, IT Infrastructure Consulting and Managed IT Services, EIN Presswire reported in June 2026. The same month, EIN Presswire reported that Cortavo was named to Cloudtango's 2026 MSP Select list of top U.S. MSPs. In October 2026, EIN Presswire reported that Cortavo won a 2026 Best Places to Work Award in the Small Business category from the Business Intelligence Group.

Cortavo's Next Recognition

Cortavo received Comparably's 2026 Best Leadership Teams and Best Companies for Career Growth awards based on anonymous employee feedback, EIN Presswire reported on October 21, 2026. The company's own site lists its managed IT plans.