# USAA Appoints Cynthia Boales Vice President and Head of Talent Acquisition

> USAA appoints Cynthia Boales, a 13-year IBM veteran, as Vice President and Head of Talent Acquisition to lead the insurer's recruiting agenda.

- Published: 2026-11-15T12:24:18+00:00
- Section: Leadership
- Author: News Desk
- URL: https://newsforagent.com/news/2026-11-15/usaa-cynthia-boales-talent-acquisition
- Source: [Hrtoday](https://hrtoday.in/cynthia-boales-appointed-vice-president-and-head-of-talent-acquisition-at-usaa/)

## Key takeaways

- Cynthia Boales joined USAA as Vice President and Head of Talent Acquisition with more than three decades of experience.
- Boales spent more than 13 years at IBM, serving as Partner, Associate Partner and Portfolio Executive.
- Boales earlier worked at Kenexa as Global Senior Delivery Executive and spent around nine years at Staffmark as District Director.

Cynthia Boales has been appointed Vice President and Head of Talent Acquisition at USAA, the financial services company for the military community, [Hrtoday](https://hrtoday.in/cynthia-boales-appointed-vice-president-and-head-of-talent-acquisition-at-usaa/) reported on November 15, 2026. Boales brings more than three decades of experience across talent acquisition, recruiting operations, recruitment process outsourcing, workforce solutions, client delivery and business leadership.

## Boales's IBM and Kenexa Background

Before joining [USAA](https://akta.pro/company-profiles/0004n74/usaa), Boales spent more than 13 years with IBM, progressing through senior leadership roles including Partner, Associate Partner and Portfolio Executive. As Portfolio Executive, she was accountable for the delivery and evolution of global RPO services and provided consultative solutions to help clients improve the quality and outcomes of their talent acquisition strategies.

Earlier, Boales served as Global Senior Delivery Executive at Kenexa, where she managed recruiting and staffing programs for multiple RPO clients. At Kenexa she provided strategic guidance, oversaw performance metrics, resource allocation and P&L responsibilities, and served as a key client relationship leader.

Before Kenexa, Boales spent around nine years with Staffmark as District Director, leading branch operations across Texas, Oklahoma, Colorado and Kansas. She previously served as Area Manager at Advanced Temporaries, managing multi-location operations and business development teams across Texas.

In her new role, Boales brings experience across enterprise talent acquisition, recruitment delivery, workforce solutions and operational leadership to lead the organization's talent acquisition agenda, according to Hrtoday.

## USAA's Leadership Changes

USAA appointed Dan Griffiths as Chief Information Officer effective February 5, 2026, recruiting decades of financial-services technology leadership from JPMorgan Chase, TD Bank, Barclays Capital, Lehman Brothers and Santander US, according to akta.pro [company records](https://akta.pro/company-data). The same records list Juan C. Andrade as CEO, Brett Seybold as Chief Financial Officer and Chris Curtin as Chief Marketing Officer.

## USAA's Recent Initiatives

USAA launched Honor Through Action in November 2025, a $500 million five-year initiative to support military community careers, financial security and well-being, including a goal of 250,000 employee volunteer hours, the same records show. In October 2026, HomeServe and USAA announced a partnership to offer eligible USAA members optional home repair service plans for plumbing, electrical and HVAC systems, [Business Wire Blog](https://akta.pro/news-signals) reported. The plans include 24/7 scheduling and a one-year repair guarantee.

USAA employees also participated in Zero PT Day, a military basic training simulation guided by military instructors and veterans that includes a motivation exercise, unit drills and a 1.5-mile run, Yahoo reported in October 2026. More than 7,000 people have taken part in the program.

## Companies in this story

- [USAA company profile](https://akta.pro/company-profiles/0004n74/usaa) · website: https://www.usaa.com

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