Clientshare Partners With Excellerate Services UK&I to Support New Client Experience Strategy

Clientshare has partnered with Excellerate Services UK & Ireland to support the facilities services provider's new client experience strategy, the company said in a press release published on November 12, 2026. The partnership is one of the first priorities for Kenny Tranquille following his appointment as Excellerate's first Chief Experience Officer.

How Excellerate Will Use Clientshare

Excellerate Services UK & Ireland will use Clientshare to give its account teams a single, consistent way to collect and understand client sentiment, identify relationship risk, agree actions and close the loop with clients. The platform forms part of the wider client experience strategy Tranquille is building at Excellerate. He will work closely with account teams to apply the same rigour to every client relationship, whether a single site or a national contract, with the aim of supporting client retention and growth.

James Ward, CEO of Clientshare, said: "Introducing a Chief Experience Officer role, and making this partnership one of Kenny's first priorities, shows Excellerate is treating CX as a leadership responsibility, enabling account managers to build and develop stronger client relationships."

Tranquille said: "Listening to our clients is important, but what really builds trust is what we do next. Clientshare gives us a consistent way to turn feedback into action, make sure those actions are followed through and, importantly, show our clients what has changed as a result."

Nick Rastelli, Joint CEO of Excellerate Services UK & Ireland, said: "Retaining and growing client relationships starts with genuinely understanding how clients feel about the service we deliver."

Excellerate provides soft facilities management services including cleaning, hygiene and waste management across more than 10,000 sites in the United Kingdom and Ireland, and employs a frontline workforce of 9,500. Clientshare, founded in 2016 and headquartered in London, digitises quarterly business reviews and automates NPS and CSAT collection for enterprise service providers, according to akta.pro company records.

Clientshare's Recent Product Rollouts

The same records show Clientshare launched Clientshare Connect in March 2026, a module for engaging lower-touch accounts at scale to gather CSAT, NPS and written feedback. In January 2026 it launched the Ask AI Copilot on its dashboard in pilot access, enabling users to interrogate customer feedback data via LLMs. In July 2025 Clientshare migrated its infrastructure to AWS. The records list 250,000 review recipients and over 100,000 reviews behind its ROI Calculator, and adoption by 1-in-2 FTSE 100 and 1-in-3 S&P 500 companies.