{"url":"https://newsforagent.com/news/2026-11-10/state-farm-corporate-insight-digital-benchmark","markdown_url":"https://newsforagent.com/news/2026-11-10/state-farm-corporate-insight-digital-benchmark.md","title":"State Farm Tops 2026 Digital Benchmark With 79 Score","headline":"State Farm Leads Corporate Insight's 2026 P&C Digital Experience Benchmark for Fourth Year","description":"State Farm scored 79 to lead Corporate Insight's 2026 P&C Digital Experience Benchmark for a fourth straight year, with Allstate and USAA tied at 78.","section":"Business","published_at":"2026-11-10T15:44:00+00:00","modified_at":"2026-11-10T15:44:00+00:00","author":"News Desk","key_takeaways":["State Farm scored 79 out of 100 and finished first for the fourth straight year in Corporate Insight's 2026 P&C Digital Experience Benchmark.","Allstate and USAA tied for second at 78, with USAA gaining five points and climbing three places.","Policyholder satisfaction rose to 89.2% from 86.4% in 2025, and 75.2% called their insurer's digital platform modern."],"companies":[{"name":"State Farm","is_primary":true,"profile_url":"https://akta.pro/company-profiles/00037c5/state-farm","website":"https://www.statefarm.com"},{"name":"Allstate","is_primary":false,"profile_url":"https://akta.pro/company-profiles/0000999/allstate","website":"http://www.allstate.com"},{"name":"American Family Insurance","is_primary":false,"profile_url":"https://akta.pro/company-profiles/00089j2/american-family-insurance","website":"http://www.amfam.com"}],"source":{"publisher":"GlobeNewswire","title":"State Farm Leads Corporate Insight’s 2026 P&C Digital Experience Benchmark for Fourth Straight Year as Allstate and USAA Tie for Second","url":"https://www.globenewswire.com/news-release/2026/11/10/3399869/0/en/state-farm-leads-corporate-insight-s-2026-p-c-digital-experience-benchmark-for-fourth-straight-year-as-allstate-and-usaa-tie-for-second.html"},"other_sources":[],"tags":["Business","State Farm","Allstate","American Family Insurance"],"body_markdown":"State Farm scored 79 out of 100 to lead Corporate Insight's 2026 P&C Digital Experience Benchmark for a fourth straight year, with Allstate and USAA tied for second at 78. [GlobeNewswire](https://www.globenewswire.com/news-release/2026/11/10/3399869/0/en/state-farm-leads-corporate-insight-s-2026-p-c-digital-experience-benchmark-for-fourth-straight-year-as-allstate-and-usaa-tie-for-second.html) published the benchmark on November 10, 2026.\n\n## How State Farm Held First Place\n\nCorporate Insight evaluated the websites and mobile apps of 18 personal lines insurers across seven categories: Account Information, Mobile, Account Servicing, Design & Navigation, Profile & Settings, Support, and Prospect Experience. The benchmark covers 35 subcategories and more than 160 attributes, with category weightings drawn from a survey of more than 1,500 P&C policyholders. State Farm's score of 79 was unchanged from 2025.\n\n[State Farm](https://akta.pro/company-profiles/00037c5/state-farm) is a US mutual insurer founded in 1922 that serves more than 96 million policies through 19,000 agents and digital channels. [Allstate](https://akta.pro/company-profiles/0000999/allstate) gained one point to reach 78. USAA gained five points and climbed three places, and GEICO matched that five-point gain, rising four places to fourth with a score of 76. Liberty Mutual and Nationwide tied for fifth at 75.\n\n\"Both USAA and GEICO gained five points in this year's benchmark, showing that firms are competing and investing in digital experiences,\" said Jake Littman, insurance research manager at Corporate Insight.\n\n## What the Benchmark Records Show\n\nAccording to akta.pro [company records](https://akta.pro/company-data), State Farm is the largest auto and home insurer in the United States, with 18.9% market share in private passenger auto insurance and 18.2% in homeowners multiperil insurance. The same records list $113.79 billion in State Farm Group net premiums written in 2025 and $12.9 billion in net income in 2025, up from $5.3 billion in 2024.\n\n## State Farm's Recent Announcements\n\nIn June 2026, State Farm formed a partnership with OpenAI for the AI agent \"Navi\" and \"Household Story\" customer intelligence tools as part of its \"Next Gen Good Neighbor\" initiative, according to akta.pro company records. That same month, the insurer announced a collaboration with Toyota affiliate Connected Analytic Services to offer self-service auto claims for 2020 or newer Toyota and Lexus vehicles.\n\nOn November 4, 2026, State Farm joined EMBERPOINT as an investor, expanding its cross-industry coalition, PR Newswire reported. The company's technology provides decision-ready wildfire intelligence to aid firefighters.\n\n## What the 2026 Benchmark Found\n\nPolicyholder satisfaction rose to 89.2% from 86.4% in 2025, and 75.2% of policyholders described their insurer's digital platform as modern. The share who accessed an ID card online in the past six months rose 3.1 percentage points from 2025, and the share who paid a premium online rose 2.2 percentage points. The share who sent a secure message dropped 3.4 percentage points and the share who called a service line dropped 2.6 percentage points.\n\nInsurers averaged 78 on usability and 64 on functionality. Nationwide led usability at 88, followed by Amica at 87 and Allstate at 86. USAA led functionality at 82 but scored 69 on usability.\n\n\"Website users mostly want reliable access to core tasks, while app users are asking for more help inside the app, from live chat to virtual assistants,\" Littman added.\n","publisher":{"name":"News for Agent","url":"https://newsforagent.com"}}