# KORE Wireless Selects 3CLogic Voice-First CX Platform to Consolidate ServiceNow Support

> KORE Wireless will deploy 3CLogic's voice-first CX platform inside ServiceNow CSM to cut handle times and replace legacy telephony.

- Published: 2026-11-05T14:18:35+00:00
- Section: Partnerships
- Author: News Desk
- URL: https://newsforagent.com/news/2026-11-05/kore-wireless-3clogic-voice-ai-servicenow
- Source: [Newswire](https://www.newswire.ca/news-releases/kore-selects-3clogic-ai-powered-voice-first-cx-platform-to-elevate-customer-experiences-and-drive-operational-roi-892211230.html)

## Key takeaways

- KORE Wireless selected 3CLogic's voice-first CX platform to consolidate legacy telephony inside its ServiceNow CSM instance.
- 3CLogic will provide real-time transcription, generative AI summaries and unified routing for KORE's agents and Voice AI engagements.
- KORE plans to add Speech Analytics, Coaching and Voice AI Hub capabilities in early 2027.
- PartnerOne acquired 3CLogic in November 2026, according to PR Newswire.

KORE Wireless selected 3CLogic's voice-first customer experience platform to replace its legacy telephony systems and run voice and digital interactions inside ServiceNow Customer Service Management, 3CLogic said in a [Newswire](https://www.newswire.ca/news-releases/kore-selects-3clogic-ai-powered-voice-first-cx-platform-to-elevate-customer-experiences-and-drive-operational-roi-892211230.html) announcement on November 5, 2026. The companies did not state a contract value.

## How KORE Wireless Will Use 3CLogic

[KORE Wireless](https://akta.pro/company-profiles/00008lc/kore-wireless) handles a high volume of complex technical inquiries about IoT connectivity, and its prior setup relied on disconnected telephony systems that required manual call logging and gave agents limited data visibility, according to the announcement. KORE will centralize voice and digital interactions in the ServiceNow Configurable Agent Workspace rather than assembling separate point solutions.

[3CLogic](https://akta.pro/company-profiles/0000zof/3clogic) will route callers to a human agent or an automated self-service workflow based on caller intent, customer history and account status drawn from ServiceNow data. Interactions will be transcribed and summarized automatically and attached to the matching ServiceNow contact or case, which the companies say reduces after-call work. KORE leadership will also get consolidated reporting that combines telecom data with ServiceNow analytics.

"By integrating 3CLogic with our ServiceNow CSM instance, we are empowering our agents with the intelligent, unified tools they need to resolve issues faster," said Erica Boos, Customer Experience Leader at KORE.

Bob Doherty, VP of Global Sales at 3CLogic, said: "In today's enterprise landscape, voice is no longer just a channel strategy, it is an AI strategy."

PartnerOne acquired 3CLogic, an enterprise Voice AI and customer experience platform, to expand its portfolio, PR Newswire reported on November 3, 2026.

## KORE Wireless's Deal History

KORE entered a definitive agreement in February 2026 to be acquired by Searchlight Capital Partners and Abry Partners in an all-cash transaction valued at approximately $726 million, with shareholders receiving $9.25 per share, according to akta.pro [company records](https://akta.pro/company-data). The same records show KORE announced a strategic alliance with French IoT solutions provider Move & Connect in March 2026 to expand European IoT deployments in EV charging, retail and smart farming.

## Earlier KORE Wireless Announcements

KORE appointed Roi Ross as Executive Vice President and Chief Growth Officer to lead marketing and revenue operations, Third News reported in August 2026. In July 2026, Kore Group Holdings filed supplemental disclosures to its proxy statement as a precautionary measure to prevent potential delays in an unspecified merger transaction, AInvest reported. Two complaints were filed against Kore Group Holdings and its board on June 24, 2026 concerning a merger, AInvest reported in July 2026.

## 3CLogic Rollout Timeline

The initial deployment will serve as the foundation for KORE's broader AI strategy, and KORE will expand its 3CLogic footprint in early 2027 with Speech Analytics, Coaching and Voice AI Hub capabilities, aligning with new budget initiatives.

## Companies in this story

- [KORE Wireless company profile](https://akta.pro/company-profiles/00008lc/kore-wireless) · website: https://www.korewireless.com
- [3CLogic company profile](https://akta.pro/company-profiles/0000zof/3clogic) · website: http://www.3clogic.com

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