{"url":"https://newsforagent.com/news/2026-11-02/whiskey-house-customer-portal-2-0","markdown_url":"https://newsforagent.com/news/2026-11-02/whiskey-house-customer-portal-2-0.md","title":"Whiskey House Launches Portal 2.0 With 3D Rickhouse View","headline":"Whiskey House of Kentucky Launches Customer Portal 2.0 With Live 3D Rickhouse View","description":"Whiskey House of Kentucky launched Customer Portal 2.0, giving barrel owners a photorealistic 3D rickhouse view and real-time production tracking.","section":"Product Launches","published_at":"2026-11-02T13:47:52+00:00","modified_at":"2026-11-02T13:47:52+00:00","author":"News Desk","key_takeaways":["Whiskey House of Kentucky launched Customer Portal 2.0, available now to all customers.","The portal's 3D warehouse viewer lets customers filter by lot or schedule order and select individual barrels.","CEO David Mandell said the portal provides the most transparent, advanced view any customer has had into production and inventory."],"companies":[{"name":"Whiskey House, Kentucky","is_primary":true,"profile_url":"https://akta.pro/company-profiles/0000qhd/whiskey-house-kentucky","website":"https://whiskeyhouse.com"}],"source":{"publisher":"PR Newswire","title":"Whiskey House Launches Customer Portal 2.0, Giving Barrel Owners a Live, 3D View of Their Whiskey","url":"https://www.prnewswire.com/news-releases/whiskey-house-launches-customer-portal-2-0--giving-barrel-owners-a-live-3d-view-of-their-whiskey-302924488.html"},"other_sources":[],"tags":["Product Launches","Whiskey House, Kentucky"],"body_markdown":"Whiskey House of Kentucky launched Customer Portal 2.0 on November 2, 2026, an upgrade to its customer platform that gives distilling and brand customers real-time tracking of production and inventory, including a photorealistic 3D view of the rickhouse where their whiskey rests. [PR Newswire](https://www.prnewswire.com/news-releases/whiskey-house-launches-customer-portal-2-0--giving-barrel-owners-a-live-3d-view-of-their-whiskey-302924488.html) announced the launch.\n\n## Inside Whiskey House's 3D Rickhouse Viewer\n\nThe centerpiece of [Whiskey House, Kentucky](https://akta.pro/company-profiles/0000qhd/whiskey-house-kentucky)'s Customer Portal 2.0 is a 3D warehouse viewer that lets customers open a true-to-life model of their rickhouse, filter by lot or schedule order, see the matching barrels, and retrieve production information by selecting an individual barrel. The company said the portal is available now to all customers.\n\nBeyond the 3D viewer, the upgrade adds a customizable card-based dashboard with inventory and production KPIs, a barrels-by-location visualization, schedule-order analytics, and a one-click branded download menu. Redesigned inventory and production views include average wine gallons per barrel, entry proof, barrels per rickhouse, inventory by age, monthly volume, and cooperage detail, with drill-down tables at every level. Customers choose their own volume unit among liters of pure alcohol, wine gallons, or proof gallons, and every table, chart, and data export converts automatically on the server side.\n\nThe portal connects directly to Whiskey House's warehouse and production systems with no middleware, enforces per-customer data protection on every request, and routes each account independently so the company can upgrade and migrate customers with zero downtime. Inventory and production data download as CSV files scoped to what each customer is permitted to see.\n\n\"From inception, our goal at Whiskey House was to offer a level of customer service never seen before in this industry,\" said co-founder and CEO David Mandell. \"Our Customer Portal 2.0 further delivers on that promise by providing the most transparent, advanced view any customer has ever had into their production and inventory.\"\n\n## Whiskey House's Barrel Capacity and Customer Base\n\nWhiskey House has produced over 130,000 barrels since beginning operations in July 2024, according to akta.pro [company records](https://akta.pro/company-data), and offers 59 different mashbills for custom whiskey production customers. The records put maximum production capacity at 120,000 barrels annually with heavy automation. In January 2026 the company completed the first of 12 planned seven-story K-RAX barrel warehouses with The Koetter Group, one month ahead of schedule, adding 48,048 barrels of storage capacity.\n\n## Whiskey House's Earlier Certification and Launch Steps\n\nIn August 2026, Whiskey House of Kentucky achieved ISO/IEC 17025 accreditation through A2LA for its laboratory testing, its fourth ISO certification in two years since production began, [Third News](https://akta.pro/news-signals) reported. In March 2026 the company launched a Light Whiskey production program, distilled above 160 proof and below 190 proof, targeting blender customers seeking versatile, cost-efficient blending components, the same records show.\n\n## John Hargrove on the Portal's Technical Build\n\n\"This release raises the bar for what a custom whiskey producer can offer its customers,\" said president, COO and co-founder John Hargrove. \"We combined advanced manufacturing, strong systems, and real technical investment to build something that is genuinely useful to our customers every single day.\"\n","publisher":{"name":"News for Agent","url":"https://newsforagent.com"}}