SDI Presence Implements ServiceNow Asset Management for Chicago Public Safety Office

SDI Presence has implemented ServiceNow Enterprise Asset Management for the City of Chicago's Office of Public Safety Administration, giving the agency a centralized system for tracking, managing and auditing nearly 60,000 mission-critical assets. PR Newswire published the announcement on October 29, 2026.

Inside the Chicago Asset Management Rollout

SDI Presence is a Chicago-based IT consultancy and managed services provider serving government, utilities, aviation, transportation and regulated industries, according to company records. Working with SDI, the Office of Public Safety Administration replaced fragmented systems, spreadsheets and manual workflows with a centralized platform on ServiceNow.

The new environment establishes a single source of truth for asset data, automates lifecycle and audit processes, and gives the agency visibility into assets from acquisition through retirement. The modernization supports the city's compliance with its federal consent decree. More accurate, auditable records and chain-of-custody tracking for critical equipment, including body-worn cameras, Tasers and radios, strengthen the agency's controls and reporting.

"This implementation gives PSA a more consistent and connected way to manage our critical assets," said Adam Pondexter, Director of Information Systems for the City of Chicago Office of Public Safety Administration. "With greater visibility into asset information, ownership, and lifecycle needs, our teams can spend less time managing manual processes and more time supporting operational priorities."

LaDarius Jackson, Vice President of ServiceNow Delivery at SDI Presence, said connecting asset data and automating lifecycle processes helps the agency strengthen accountability and operational readiness. Anticipated benefits include a 40% to 60% reduction in audit labor, faster onboarding and provisioning, reduced asset loss, improved chain-of-custody tracking and greater cost recovery through stronger alignment of assets to funding sources and grant-compliant reporting.

SDI Presence's ServiceNow Delivery Record

According to akta.pro company records, SDI Presence appointed LaDarius Jackson as Vice President of ServiceNow Delivery in March 2026 to lead expansion of its AI-enabled service management practice. The company has more than 30 years of corporate history delivering IT services and serves more than 350 utilities and government customers, with more than 475 technical professionals employed.

In May 2026, SDI Presence launched its Xchange apprenticeship-integrated delivery engagements with Peoples Gas and Northern Trust, including a ServiceNow enterprise delivery engagement with Northern Trust. The company's funding records list one private equity round, in May 2021, led by ABRY Partners.

Chicago's Next Asset Management Steps

With its core asset management environment in place, the Office of Public Safety Administration is positioned to advance capabilities such as real-time chain-of-custody tracking, predictive maintenance, advanced analytics and expanded workflow automation. Future integrations across Chicago's public safety technology ecosystem could connect procurement, asset valuation, fleet intelligence and lifecycle-based budgeting to authoritative asset records.