# Piedmont Cancer Institute Partners With Willowglade to Roll Out Patient Experience Platform Across Seven Clinics

> Piedmont Cancer Institute is integrating Willowglade's patient experience platform across seven Atlanta-area clinics, adding itinerary texts.

- Published: 2026-10-29T13:08:16+00:00
- Section: Partnerships
- Author: News Desk
- URL: https://newsforagent.com/news/2026-10-29/piedmont-cancer-institute-willowglade-partnership
- Source: [EIN Presswire](https://www.einnews.com/pr_news/952458799/piedmont-cancer-institute-willowglade-technologies-announce-partnership-to-deliver-personalized-patient-experience)

## Key takeaways

- Piedmont Cancer Institute will integrate Willowglade Technologies' patient experience platform across its seven metro-Atlanta clinics.
- The rollout covers automated itinerary notifications, Smart E-Forms, electronic patient-reported outcomes and a streamlined arrival process.
- PCI Chief Operating Officer John Goodman said the tools aim to ease administrative burdens for staff and make treatment journeys clearer for patients.

Piedmont Cancer Institute will integrate Willowglade Technologies' patient experience platform across its seven metro-Atlanta clinics, the two organizations said in a partnership announcement. The [EIN Presswire](https://www.einnews.com/pr_news/952458799/piedmont-cancer-institute-willowglade-technologies-announce-partnership-to-deliver-personalized-patient-experience) report did not disclose financial terms. PCI said the rollout covers itinerary notifications, electronic forms, electronic patient-reported outcomes and a streamlined arrival process.

## What Willowglade Adds at Piedmont's Clinics

[Piedmont Cancer Institute](https://akta.pro/company-profiles/002k96e/piedmont-cancer-institute) said Willowglade's automated itinerary notifications connect to its scheduling system and send patients one consolidated message by text, email or voice, listing the day's times, locations and details. Smart E-Forms let patients complete registration, upload insurance cards and enter medical histories from home; patients who arrive without paperwork can receive a secure SMS link to fill out forms in the waiting room.

The ePRO component lets patients report symptoms, side effects and quality-of-life indicators from home, with the structured data delivered into PCI's electronic medical record as discrete data and formatted PDFs. PCI said the streamlined arrival process is intended to reduce lobby crowding and registration lines.

"By implementing these advanced patient experience tools, we can maximize our operational efficiency across all seven of our clinics, ease administrative burdens for our dedicated staff, and—most importantly—reduce patient anxiety by making their treatment journeys clearer and more predictable," said John Goodman, Chief Operating Officer at PCI.

[Willowglade Technologies](https://akta.pro/company-profiles/0006zxn/willowglade-technologies) Chief Executive Officer John Papandrea said the platform is built on the philosophy that the patient is at the center of everything the company does. "By launching our Personalized Patient Experience components at PCI, we aim to establish a foundation for a seamless, connected digital environment that improves provider communication, drives patient engagement, and ultimately supports superior health outcomes," Papandrea said.

## Piedmont's Seven-Clinic Footprint

PCI was founded in 1987 and has grown from its original practice to seven locations across metro Atlanta, according to akta.pro [company records](https://akta.pro/company-data). The same records list 19 physicians and 22 advanced practice providers across those locations, covering Fulton, DeKalb, Gwinnett, Forsyth, Coweta, Fayette and Henry counties. The records also note that PCI opened its seventh metro-Atlanta office in Johns Creek in 2024 to extend coverage into Gwinnett and Forsyth counties.

## Willowglade's Platform Rollout

Willowglade describes the offering as its Unified Digital Patient Experience Platform, which the company says healthcare organizations, community practices and clinical researchers use to streamline patient communication and automate care coordination, according to [Willowglade's site](https://www.willowgladetechnologies.com). PCI said the partnership extends its care model into digital tools.

## Companies in this story

- [Piedmont Cancer Institute company profile](https://akta.pro/company-profiles/002k96e/piedmont-cancer-institute) · website: https://www.piedmontcancerinstitute.com
- [Willowglade Technologies company profile](https://akta.pro/company-profiles/0006zxn/willowglade-technologies) · website: https://www.willowgladetechnologies.com

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