Incidents
Pearson MyLab Resolves 504 Gateway Timeout Errors After October 26 Outage
By News Desk ·
Key takeaways
- Pearson MyLab reported 504 Gateway Timeout errors affecting MyLab, Mastering and Revel courses accessed through a Learning Management System from October 26.
- Pearson said users could reach courses by signing in directly through MyLab, Mastering or Revel while technical teams worked on the issue.
- Pearson later updated its Status Page to say systems were fully operational and the incident was resolved.
- Pearson narrowed its 2026 adjusted operating profit guidance to £650 million–£675 million, according to akta.pro company records.
Pearson MyLab reported 504 Gateway Timeout errors affecting MyLab, Mastering and Revel courses accessed through a Learning Management System from October 26, and later said systems were fully operational and the incident resolved. Hindustantimes reported the outage and the company's Status Page updates.
Pearson MyLab's Gateway Timeout Errors and Status Page Updates
Pearson MyLab is an AI-powered digital learning, homework and assessment platform used in higher education for personalized study tools and course materials. The company's Status Page said some services were facing Gateway Timeout errors, particularly Revel and third-party Learning Management Systems, with the issues occurring since October 26.
"We are investigating reports of 504 Gateway Timeout errors when customers attempt to access MyLab, Mastering, and Revel courses through a Learning Management System (LMS). Our technical teams are working to resolve the issue as quickly as possible," Pearson said on its Status Page.
Pearson said users could access their courses by signing in directly through Pearson, logging into MyLab and Mastering for those using that service, or logging into Revel for those opting to use it. A later update said: "Systems are fully operational, and we have resolved this incident. We appreciate your patience as we worked to address the issue."
Users complained on social media as the disruption continued. One wrote "need to do an assignment on pearson just for it to be down its so over bru, this professor accepts no late work," while another said "if pearson mylab is still down tomorrow…". Posts from as far back as 24 hours earlier asked "Is MyLab currently down?" and "help why is pearson down."
Pearson's 2026 Guidance and MyLab Platform Moves
According to akta.pro company records, Pearson narrowed its 2026 adjusted operating profit guidance to £650 million–£675 million. The same records show 2025 underlying sales of £3,577 million, 4% growth from the prior year, and 2025 adjusted operating profit of £614 million, up 6% year-over-year. In May 2026 Pearson launched AI Modules for College Career Skills covering more than 20 disciplines, embedded in the MyLab and Mastering platforms with Credly badge credentialing.
Earlier Pearson Events Leading to the Outage
On October 22, 2026, Reuters reported Pearson's Q3 accelerating growth, with underlying group revenue up 6% for the first nine months and full-year guidance confirmed at mid-single-digit revenue growth. On October 14, 2026, PR Newswire reported Pearson announced Career Studio for School and Career Studio for Work, products connecting career exploration, skills training and industry-recognized certifications, both in pilot with availability in 2027. On October 6, 2026, Technologymagazine reported Pearson agreed to acquire Workera, an AI-native skills intelligence platform, to integrate adaptive assessment into its enterprise learning ecosystem.
What Comes Next for Pearson
Pearson's Career Studio for School and Career Studio for Work are in pilot, with availability in 2027, according to PR Newswire. The company's 2026 adjusted operating profit guidance stands at £650 million–£675 million, per akta.pro company records.