Five9 Named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service for the Ninth Time

Five9 was named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service for the ninth time, the company said on October 22, 2026. The recognition covers Completeness of Vision and Ability to Execute, according to Business Wire.

Five9's Ninth Leader Placement in CCaaS

Five9 provides the Genius CX Platform, a cloud contact center offering for organizations from midsize contact centers to large enterprises with more than 10,000 agents. The company said the platform has been expanded over the past year with Voice AI Agents, which handle customer conversations autonomously and bring in a human agent when needed, along with Agentic QM, attribute- and AI-enabled routing, an open orchestration framework, and vertical integrations including Epic.

Amit Mathradas, Chief Executive Officer at Five9, said: "We believe being named a Leader for the ninth time reflects something we've been building toward for years: AI isn't replacing the contact center; it's expanding what it can do." He added that Humantic CX is the company's vision for human and AI agents working together on one platform.

Gartner's Magic Quadrant reports position technology providers into four quadrants: Leaders, Challengers, Visionaries, and Niche Players. The 2026 CCaaS report was published on October 19, 2026, and authored by Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, and Pankil Sheth. Gartner also published a 2026 Magic Quadrant for Digital Commerce on October 22, 2026, in which commercetools was named a Leader for the seventh consecutive year, according to PR Newswire.

Five9's Platform and Partner Moves

According to akta.pro company records, Five9 launched Voice AI Agents at Customer Contact Week on June 23, 2026, introducing an agentic self-service platform with multi-agent orchestration, low-latency streaming, multilingual support, secure tool calling, and AI Agent Studio. The same records show Five9 expanded its Fusion Partner Ecosystem at Enterprise Connect 2026 in March 2026, introducing the AI Agent Connect API and formalized partner tiers. Five9 reported full year 2025 revenue of $1.149 billion, up 10% from $1.042 billion in 2024, and Q1 2026 revenue of $305.3 million, up 9% year-over-year.

Five9's Recent Partner and Market Activity

Five9 released its 2026 Consumer CX Report on October 14, 2026, surveying 3,000 consumers across the U.S., U.K., and Germany, according to Stock Titan. The report found trust in AI more than doubles when a human option is visible, rising from 26% to 55%. On October 13, 2026, Cisne announced its integration with Five9, becoming an accredited ISV partner on the Five9 CX Marketplace, TecHR reported. NovelVox achieved Select ISV Partner status with Five9 on October 7, 2026, establishing a formal reseller relationship, according to Stock Titan.

What Comes Next for Five9

Five9 said the Gartner document is available upon request from the company. The company also offers a complimentary copy of the Magic Quadrant report through its own announcement.