{"url":"https://newsforagent.com/news/2026-10-20/quadient-idc-marketscape-leader-2026","markdown_url":"https://newsforagent.com/news/2026-10-20/quadient-idc-marketscape-leader-2026.md","title":"Quadient Named IDC MarketScape Leader for 2026","headline":"Quadient Named a Leader in IDC's 2026 Intelligent Customer Communication Assessment","description":"Quadient was named a Leader in IDC's 2026 MarketScape for intelligent customer communication management.","section":"Business","published_at":"2026-10-20T06:55:10+00:00","modified_at":"2026-10-20T06:55:10+00:00","author":"News Desk","key_takeaways":["Quadient was named a Leader in the IDC MarketScape: Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment (IDC #US54131626, September 2026).","Quadient Inspire covers digital, interactive, print and forms-based communications from a single platform with integrated journey mapping and AI capabilities.","IDC research director Amy Machado said Quadient differentiates through innovation, deployment flexibility and support for SaaS, hybrid and on-premises environments."],"companies":[{"name":"Quadient","is_primary":true,"profile_url":"https://akta.pro/company-profiles/0000b7h/quadient","website":"https://www.quadient.com"},{"name":"IDC","is_primary":false,"profile_url":"https://akta.pro/company-profiles/0000bce/idc","website":"http://www.idc.com"}],"source":{"publisher":"TradingView","title":"Quadient Named a Leader in the 2026 IDC MarketScape for Worldwide Intelligent Customer Communication Management","url":"https://www.tradingview.com/news/globenewswire:8d9c8b9c6094b:0-quadient-named-a-leader-in-the-2026-idc-marketscape-for-worldwide-intelligent-customer-communication-management/"},"other_sources":[],"tags":["Business","Quadient","IDC"],"body_markdown":"[Quadient](https://akta.pro/company-profiles/0000b7h/quadient) has been named a Leader in the [IDC](https://akta.pro/company-profiles/0000bce/idc) MarketScape: Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment (IDC #US54131626, September 2026), the company said in a [TradingView](https://www.tradingview.com/news/globenewswire:8d9c8b9c6094b:0-quadient-named-a-leader-in-the-2026-idc-marketscape-for-worldwide-intelligent-customer-communication-management/) report. Quadient (Euronext Paris: QDT) is a global automation platform serving more than 300,000 organizations with customer communications management, finance automation, e-invoicing and a smart locker network, according to [company records](https://akta.pro/company-data).\n\n## Quadient Inspire and the IDC Assessment\n\nQuadient said it believes the Leader recognition reflects the breadth, depth and proven capabilities of its customer communications management solution, Quadient Inspire. The platform covers the full communications lifecycle across digital, interactive, print and forms-based experiences from a single platform, with integrated journey mapping and AI capabilities for content creation, workflow, personalization and governance.\n\nQuadient's any-prem strategy lets customers deploy on-premises, on IaaS, on PaaS or as SaaS, and change deployment models without migrating to a different platform. The IDC MarketScape noted Quadient's support resources, saying customers gave it high marks for technical support and ongoing communication, and that it fosters an active user community through samples, sandboxes, reference applications and training.\n\n\"I believe being named a Leader by IDC MarketScape reflects our commitment to helping organizations connect data, governance and AI on a single platform to create hyper-personalized communications that are easier to manage,\" said Lilac Schoenbeck, senior vice president, product for Quadient Digital.\n\nAmy Machado, research director at IDC, said: \"As customer communications management evolves into AI-powered customer experience orchestration, Quadient differentiates through its innovation, deployment flexibility, and commitment to helping organizations deliver meaningful customer interactions.\" IDC named NTT DATA a Leader in its 2026 Worldwide Sustainability Strategy Services assessment, which evaluated 16 vendors, [The future of trading](https://akta.pro/news-signals) reported on October 19, 2026.\n\n## Quadient's Software and AI Push\n\nQuadient's Digital segment carried €250 million in annual recurring revenue, up 10% organically with 84% subscription-based revenue, while group revenue was €1,036 million in FY 2025, down 3.2% organically, according to akta.pro company records. The same records show lockers revenue of €114 million, growing 11.4%. Quadient signed a five-year Master Services Agreement with FPT Corporation in April 2026, extending a partnership of nearly 20 years and standing up a 200-person Offshore Development Center.\n\n## Earlier Quadient Moves\n\nQuadient launched an AI agent for client emails that reads, understands and processes client communications, enriching its AR automation platform, GlobeNewswire reported in October 2026. Royal Mail acquired Quadient's UK parcel locker network, adding about 3,000 lockers, with the deal expected to close by the end of the calendar year, Retail Technology Innovation Hub reported in September 2026. Quadient's Serensia e-invoicing platform supported more than 800,000 French entities as the country's e-invoicing reform entered its operational phase on September 1, 2026, TalkMarkets reported.\n\n## Next Steps for Quadient\n\nQuadient said it plans to continue investing in innovations to drive future success. The Royal Mail acquisition of Quadient's UK parcel locker network is expected to close by the end of the calendar year, with financial terms undisclosed.\n","publisher":{"name":"News for Agent","url":"https://newsforagent.com"}}