Gradient Labs Takes Bronze at The Money Awards 2026 for AI Banking Agents

Gradient Labs won Bronze in the AI & Automation sub-category of the Banking category at The Money Awards 2026, announced at Money20/20 USA in Las Vegas on October 18, 2026. EIN Presswire reported the award. The London-headquartered company builds AI customer support agents for financial services, and its agents now serve more than 32 million end users.

Gradient Labs' Bronze Award and Production Results

To stand out in the Banking category, products had to prove at least 12 months of measurable results in live production. Gradient Labs' agent, launched less than two years ago, is already resolving cases end to end, including the operational work behind disputes, know-your-customer checks and other complex financial services requests.

The agents run in production with lenders, insurers and fintechs. At savings and investment app Plum, they achieved 80% customer satisfaction and a 52% resolution rate on day one. At insurer Zego, they reduced call volumes by 25%.

Dimitri Masin, CEO and co-founder of Gradient Labs, said: "We started Gradient Labs with the belief that banks should run on auto-pilot, with compliant AI agents handling the customer operations that consume most of their energy today."

The Money Awards recognise innovation and impact across global financial services and technology. Industry leaders select the winners through a multi-stage judging process.

Gradient Labs' Funding and Scale Records

According to akta.pro company records, Gradient Labs doubled its Series A to $26 million in June 2026 in an extension led by Octopus Ventures and CommerzVentures, with follow-on from Redpoint and Exceptional Capital, bringing cumulative funding to $42.6 million. The same records show the company serves more than 32 million end users and reported 900% revenue growth over the past year. Gradient Labs was founded in 2023 and is headquartered in London.

Earlier Gradient Labs Milestones

In June 2026, Gradient Labs announced the expansion of its Series A funding round to $26 million, led by Octopus Ventures and CommerzVentures with support from Redpoint Ventures and Exceptional Capital, Financial IT reported. In September 2026, Neal Lathia, co-founder and CTO of Gradient Labs, discussed the company's AI agents for regulated financial workflows, which serve over 32 million users, in an interview with Unite.AI.

What Comes Next for Gradient Labs

Gradient Labs said expansion is underway in the US. The company's own announcement describes its AI support agent as learning company-specific products and processes to handle complex customer queries.