# Jordan's Social Security Corporation Adds Swift Complaint Response and Public Proposal Platform to Mobile App

> Jordan's Social Security Corporation adds a Swift Response to Complaints feature and a public proposal platform to its mobile app.

- Published: 2026-10-18T15:55:17+00:00
- Section: Product Launches
- Author: News Desk
- URL: https://newsforagent.com/news/2026-10-18/social-security-corporation-app-services-launch
- Source: [EIN Presswire](https://www.einnews.com/article/950548638/live)

## Key takeaways

- The Social Security Corporation will release a Swift Response to Complaints feature and a public development proposals platform through its mobile application this week.
- The complaint service lets insured individuals, retirees, companies and institutions submit complaints, track their status in real time and receive responses within specified timeframes.
- SSC spokesperson Shaman Al-Majali said the launch aligns with the corporation's digital transformation approach and its effort to place service recipients at the center of its priorities.

The [Social Security Corporation](https://akta.pro/company-profiles/0099i2y/social-security-corporation) will make a new package of services available through its mobile application this week, including a Swift Response to Complaints feature and an electronic platform for public development proposals, the corporation said. [EIN Presswire](https://www.einnews.com/article/950548638/live) reported the announcement.

## What the Social Security Corporation App Adds

The Swift Response to Complaints service will allow insured individuals, retirees, companies and institutions to submit complaints directly through the application, track their status in real time and receive responses within specified timeframes. The corporation said the service is designed to handle complaints efficiently and transparently without the need to visit branches or use intermediaries.

The development proposals platform will give citizens an opportunity to contribute to improving the corporation's services and procedures by submitting ideas and feedback. The corporation said proposals will be reviewed and evaluated by specialized teams, with potentially beneficial ideas considered for adoption to improve the experience of service recipients. The platform carries the slogan, "Your Voice Is Heard, Your Idea Makes a Difference."

SSC spokesperson and Assistant Director General for Insurance Shaman Al-Majali said in a statement on Sunday that the launch of the services is in line with the corporation's digital transformation approach and its efforts to place service recipients at the center of its priorities. He said the slogan reflects the corporation's commitment to building a direct relationship with the public, listening to their views and responding to their needs quickly and effectively. Al-Majali added that the corporation views complaints and proposals as a genuine opportunity for continuous improvement, urging citizens to download the application, make use of its new services and contribute their ideas to the development of the service system.

## Social Security Corporation's Recent Platform Moves

According to akta.pro [company records](https://akta.pro/company-data), the Social Security Corporation launched the فرصتك (Forstek) electronic platform in July 2026, connecting job seekers with employers in Jordan and extending its mandate into active labor-market intermediation beyond passive insurance administration. The same records show the corporation increased its 2026 statutory maximum covered wage to 3,733 JOD and its unemployment benefit ceiling to 623 JOD, expanding its contribution base and payout scale in line with wage indexation. The corporation was founded in 1978 and is headquartered in Amman, with 18 branches and IBAN-based payment rails, according to its profile.

## Other Public-Service Identity and Benefits Launches

The U.S. Department of Veterans Affairs integrated CLEAR1, a secure identity platform, into a pilot to let veterans create or access VA.gov accounts online or in person, [PR Newswire](https://www.prnewswire.com/news-releases/us-department-of-veterans-affairs-selects-clear-for-new-pilot-initiative-to-modernize-the-veteran-experience-on-vagov-302900511.html) reported on October 7, 2026. The pilot uses biometric verification and is free and optional, with six VA medical centers participating. Iceland Foods launched a benefits-checking service for loyalty members aged 66 and above on October 17, 2026, [EIN Presswire](https://www.einnews.com/article/950358883/live) reported, targeting 7,500 customers and aiming to unlock an estimated £37m in unclaimed benefits through a partnership with the Rothesay Foundation funded with £1.8m.

## Companies in this story

- [Social Security Corporation company profile](https://akta.pro/company-profiles/0099i2y/social-security-corporation) · website: https://www.ssc.gov.jo

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