Gurgaon Civil Hospital Opens Online OPD Booking and UPI Payments for Paid Services

Patients visiting Sector 10 Civil Hospital in Gurgaon can now book OPD appointments online, and a separate facility lets them make UPI payments for services that attract charges, The Times of India reported. Patients without smartphones can continue to obtain OPD cards through walk-in registration and pay in cash.

How the Gurgaon Civil Hospital Portal Works

A QR code displayed at the hospital's pre-registration counter directs patients to an online appointment portal. New users register by entering their details, while existing patients verify their identity using their unique health ID (UHID). After selecting the hospital and appointment date, patients review their booking and receive an appointment confirmation number through SMS.

Patients who book online must visit the hospital on the scheduled date. A designated counter guides them to the concerned doctor, which the hospital says helps reduce the time spent queuing for registration.

Chief medical officer Virendra Baswana said, "The hospital has also introduced UPI payments for registration, diagnostic investigations and X-rays. Patients can use digital payments instead of carrying cash for services that attract charges."

Most basic healthcare services at government hospitals are free, but certain services carry fees. Inpatient charges are Rs 10 per day and a medico-legal case (MLC) report costs Rs 250, with duplicate MLC reports also chargeable. Blood supplied by a government hospital's blood bank to another hospital may attract charges. Other paid services include thyroid and cholesterol tests, while surgical packages may be chargeable for patients from outside Haryana, subject to applicable rules.

National Health Mission (Haryana) director Virender Yadav said the state issued directions on October 16 for all districts to introduce cashless payments and online pre-registration at civil and sub-divisional hospitals. "All districts have been directed to start the service to increase transparency in the system. We will encourage everyone to follow the cashless process in govt hospitals. The facility will be extended to primary health centres as well. For now, pre-registration will be available at civil hospitals and will gradually be expanded to other hospitals," Yadav said.

Where Pre-Registration Has Rolled Out Across Haryana

Faridabad's BK Civil Hospital has also introduced online pre-registration for OPD visits and online payments at its counters. Patients can register through the hospital portal using their mobile numbers, while existing patients can use their UHID, and they must visit the hospital on the appointment date.

Civil hospitals in Hansi, Karnal, Rohtak and Rewari have introduced pre-registration facilities and QR code-based systems. Images shared from Rohtak show QR code and barcode-based systems for public information, patient registration, emergency services and digital payments. A pre-registration counter with a QR code has also been set up at Civil Hospital, Ambala City.