{"url":"https://newsforagent.com/news/2026-10-16/flytxt-ai-expertforce-gcc-launch","markdown_url":"https://newsforagent.com/news/2026-10-16/flytxt-ai-expertforce-gcc-launch.md","title":"Flytxt Launches AI Expertforce Suite Across GCC","headline":"Flytxt Rolls Out AI Expertforce Suite for GCC Enterprises on Niya-X Platform","description":"Flytxt introduced its AI Expertforce suite in the GCC, targeting aviation, telecom, utilities and financial services with autonomous AI Experts on Niya-X.","section":"Product Launches","published_at":"2026-10-16T10:47:31+00:00","modified_at":"2026-10-16T10:47:31+00:00","author":"News Desk","key_takeaways":["Flytxt introduced its AI Expertforce product suite in the GCC market on October 16, 2026.","The suite runs on Niya-X, Flytxt's Agentic AI platform, with AI Experts for marketing, product management and customer care.","Flytxt serves over 80 enterprises across 50 countries, with company-reported outcomes including up to 28 per cent reduction in customer churn."],"companies":[{"name":"Flytxt","is_primary":true,"profile_url":"https://akta.pro/company-profiles/0000abl/flytxt","website":"http://www.flytxt.ai"}],"source":{"publisher":"GulfNews","title":"Flytxt introduces AI Expertforce in GCC to drive enterprise growth","url":"https://gulfnews.com/business/corporate-news/flytxt-introduces-ai-expertforce-in-gcc-to-drive-enterprise-growth-1.500712994"},"other_sources":[],"tags":["Product Launches","Flytxt"],"body_markdown":"[Flytxt](https://akta.pro/company-profiles/0000abl/flytxt) introduced its AI Expertforce product suite in the Gulf Cooperation Council market on October 16, 2026, enabling enterprises to use specialised AI Experts for autonomous business decisions. [Gulf News](https://gulfnews.com/business/corporate-news/flytxt-introduces-ai-expertforce-in-gcc-to-drive-enterprise-growth-1.500712994) reported the launch.\n\n## Flytxt's AI Expertforce and the Niya-X Platform\n\nThe suite is delivered through Niya-X, Flytxt's Agentic AI platform, and features specialised AI Experts for marketing, product management and customer care. The company said the Expert Agents carry domain knowledge, enterprise context and autonomous decision-making capabilities, and work towards objectives such as revenue growth, profitability, customer retention and experience rather than individual tasks.\n\nNiya-X is powered by causal reasoning and counterfactual modelling, which Flytxt says lets AI Experts evaluate alternative strategies, determine interventions and coordinate actions across enterprise functions. The company pointed to applications in aviation, telecom, utilities and financial services: airlines could assess whether adding capacity on high-demand routes would improve profitability, utilities could optimise tariff offerings and customer engagement, and financial institutions could evaluate lending, savings and investment propositions within defined risk parameters.\n\n\"Enterprises now expect AI agents to go beyond task execution and contribute directly to business outcomes. This requires specialised AI Experts that understand business priorities, evaluate alternative strategies and coordinate actions across functions,\" said Dr Vinod Vasudevan, CEO of Flytxt. \"With AI Expertforce, we are helping GCC enterprises move beyond AI-driven efficiency improvement to measurable and sustained commercial value.\"\n\nFlytxt cited McKinsey's State of AI 2025 survey, which found that 88 per cent of organisations globally reported using AI in at least one business function, while only 39 per cent reported an enterprise-level earnings impact.\n\n## Flytxt's Product Record Behind the Launch\n\nAccording to akta.pro [company records](https://akta.pro/company-data), Flytxt launched Niya-X Expertforce in 2026 as an Agentic AI platform with specialised multi-agent Expert agents, including Care Expert, Marketing Expert and Product Expert, for autonomous enterprise decision-making. The same records list the 2025 launch of the NEON-dX Omni-channel CVM platform, which consolidated AI, analytics and marketing automation capabilities into an integrated offering for omni-channel customer engagement. Flytxt is trusted by 80+ enterprises across 50+ countries, and its real-time AI models processed data from over 600 million subscribers during a global outage event.\n\n## Flytxt's Awards and Partnerships Before the GCC Rollout\n\nFlytxt was recognised as a Challenger in the 2026 Gartner Magic Quadrant for CSP AI-Enabled Marketing and Sales Solutions, up from a Niche Player in 2025, The Hindu reported in September 2026. Niya-X won a Bronze Stevie Award in the 'Best AI-driven Product' category at the 2026 International Business Awards, PR Newswire APAC reported in September 2026. In August 2026, IIFL Capital Services Limited partnered with Flytxt to deploy its Agentic AI platform for investor engagement and Assets Under Management growth, according to PR Newswire APAC.\n\n## Flytxt's Delhi Research Centre\n\nFlytxt inaugurated an AI Research Centre in Delhi, India, in July 2026, with Prof. Abhay Karandikar, Member of NITI Aayog, officiating the launch, passionateinmarketing.com reported. The centre focuses on developing next-generation enterprise AI systems capable of autonomous decision-making and continuous learning.\n","publisher":{"name":"News for Agent","url":"https://newsforagent.com"}}