# Tech Mahindra Tests Pricing That Charges for Humans and AI Agents Together

> Tech Mahindra is pricing human and AI agent work together, with early traction in finance and accounting.

- Published: 2026-10-15T17:08:25+00:00
- Section: Earnings & Results
- Author: News Desk
- URL: https://newsforagent.com/news/2026-10-15/tech-mahindra-ai-agent-pricing-model
- Source: [NDTV Profit](https://www.ndtvprofit.com/markets/tech-mahindra-q2-earnings-concall-outcome-based-pricing-tested-as-ai-changes-it-services-12191731)

## Key takeaways

- Tech Mahindra is pricing human and AI agent work together under an outcome-based model, with early client successes in finance and accounting.
- Chief Operating Officer Atul Soneja said clients need maturity to understand token economics before adopting the model.
- Tech Mahindra completed 25 prioritised AI use cases in the quarter and is progressing more than 100 others under TechM Helix.

[Tech Mahindra](https://akta.pro/company-profiles/0000oqm/tech-mahindra) is pricing work that combines human employees and AI agents, with early client adoption in finance and accounting, Chief Operating Officer Atul Soneja said on the company's Q2FY27 post-earnings call. [NDTV Profit](https://www.ndtvprofit.com/markets/tech-mahindra-q2-earnings-concall-outcome-based-pricing-tested-as-ai-changes-it-services-12191731) reported the comments. The company did not disclose revenue from the model or the share of its business covered by these contracts.

## How Tech Mahindra Prices Humans and Agents

Soneja said the company had built a pricing mechanism that could charge for both humans and agents working together. "There is a human in the loop and there is a human on the loop," he said, describing work involving AI agents. The model is being taken to clients as an outcome-based process, and Soneja said it is seeing early traction. "We have seen some early successes where clients want to use that in specific portfolios," he said.

Finance and accounting processes are the early successes, where clients are exploring a vector squad-based pricing model to drive outcomes. Soneja also cited use cases in telecommunications and financial services. "These models and the pricing models of agent and humans working together is being adopted across multiple industry segments," he said. Clients need maturity to understand how the model works, including the cost of running AI agents. "This requires maturity also in our client organizations to understand how this will work, how will the token economics work," Soneja said. Tech Mahindra also prices tokens as part of its agent-pricing approach.

## What Tech Mahindra Says About AI Toolchains

Managing Director and Chief Executive Officer Mohit Joshi said the opportunity is not limited to delivering existing work more efficiently. "For us, the opportunity being enabled by our latest offerings is not simply to deliver existing work more efficiently, but to take on a wider scope of responsibility and help clients achieve better outcomes," Joshi said. The company is developing AI toolchains for individual service lines, with productivity gains expected to benefit fixed-price and managed-services contracts. Joshi said those gains could help Tech Mahindra expand gross margins and grow revenue without a proportionate increase in headcount, as employees freed from existing projects take on additional work. "We expect that to fully play into the remainder of the year and beyond," he said.

Tech Mahindra's AI initiative, TechM Helix, includes more than 200 AI assets being rationalised into reusable blueprints, platforms and accelerators. The company completed 25 prioritised AI use cases during the quarter and was progressing more than 100 additional use cases. Joshi cited Collections Guru, developed with AWS and deployed at Target Group, which the company says delivers an approximately 40% efficiency gain in arrears management.

## Tech Mahindra's AI Partnerships Before the Call

Tech Mahindra expanded its agentic AI readiness with Google Cloud Gemini Enterprise, rolling out a 'Build with Gemini' workshop to over 12,500 associates worldwide, PR Newswire reported in October 2026. The Times of India reported that Tech Mahindra partnered with US industrial AI firm Infinite Uptime to embed prescriptive intelligence into manufacturing operations, also in October 2026. Itbrief reported that Tech Mahindra and CoRover.ai announced a partnership to develop sovereign AI products for governments and enterprises, combining CoRover's BharatGPT platform with Tech Mahindra's Project Indus and TechM Orion, in October 2026.

Tech Mahindra is a publicly listed Indian IT services and consulting company that delivers AI-driven digital transformation, cloud infrastructure and agentic AI platforms to more than 1,100 enterprise clients across 90 or more countries, according to [akta.pro company records](https://akta.pro/company-data). The same records list a global workforce of more than 149,000 professionals and a September 2025 post-IPO equity round led by Life Insurance Corporation.

## Companies in this story

- [Tech Mahindra company profile](https://akta.pro/company-profiles/0000oqm/tech-mahindra) · website: https://www.techmahindra.com

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