# Integrated Research Launches Clarion, Its First Standalone SaaS Observability Product > Integrated Research launched Clarion on October 15, 2026, a standalone SaaS observability product with a 30-day free trial for hybrid and contact center teams. - Published: 2026-10-15T06:00:44+00:00 - Section: Product Launches - Author: News Desk - URL: https://newsforagent.com/news/2026-10-15/integrated-research-clarion-launch - Source: [PR Newswire](https://www.prnewswire.com/news-releases/integrated-research-launches-clarion-to-close-the-gap-between-what-employees-experience-and-what-it-can-see-302909547.html) ## Key takeaways - Integrated Research launched Clarion, its first standalone SaaS product, on October 15, 2026. - Clarion runs on IR's AI-powered Iris platform and includes a pre-call health check and fleet dashboards. - Clarion is available from October 15, 2026 with a 30-day free trial. [Integrated Research](https://akta.pro/company-profiles/0007ui5/integrated-research) launched Clarion, its first standalone SaaS product, on October 15, 2026, giving employees and IT teams real-time visibility into call and meeting readiness. The Sydney company said Clarion is available from October 15, 2026 with a 30-day free trial, according to [PR Newswire](https://www.prnewswire.com/news-releases/integrated-research-launches-clarion-to-close-the-gap-between-what-employees-experience-and-what-it-can-see-302909547.html). ## What Clarion Does For Employees And IT Clarion is a lightweight observability solution built on IR's AI-powered platform, Iris. It is aimed at organizations with remote, hybrid and contact center workforces, and it addresses a visibility gap between what an employee experiences and what IT can see. When a call drops or breaks up, the product answers the question of whether the problem is the user or the platform. A lightweight widget on the employee desktop tells them, in plain language, what is affecting their calls and meetings, and provides a pre-call health check. Fleet dashboards aggregate telemetry across the whole workforce so IT teams can establish whether a problem is isolated or part of something wider. Clarion captures the technical context around an issue, giving IT a starting point beyond a ticket reporting that something is not working. "Workplace communications rely on a technology recipe that includes multiple devices, home and corporate networks, and communications platforms. When any one of these ingredients is deficient the entire communication experience suffers, often critically. Fixing problems such as these can be complicated and time-consuming, overwhelming the IT team," said Ian Lowe, CEO and Managing Director of IR. Clarion observes the technology supporting work rather than the employees themselves, and does not record screens, log keystrokes, track activity or idle time, or access what is said on calls. "As a standalone, cloud-native SaaS product, it gives us a simpler way to reach more organizations and more users," Lowe said. Clarion extends IR's enterprise observability portfolio, including Prognosis, Prognosis Elevate and AI Chat powered by Iris. ## Integrated Research's Iris And Prognosis Record According to akta.pro [company records](https://akta.pro/company-data), IR launched Iris for HPE Nonstop and Collaborate for NICE CXone within Prognosis 13.3 in June 2026, extending AI-driven observability into mission-critical mainframe and contact center workloads. The same records show a deepened partnership with NICE in June 2026 to natively support CXone contact center observability through Prognosis 13.3. IR launched Iris for Card Payments in beta in May 2026, an AI-powered conversational assistant that exposes natural language querying across the 80B+ annual payment transaction telemetry base. ## Iris Platform Rollout Before Clarion Integrated Research launched the Iris platform, integrated into its Prognosis Platform, on August 11, 2026, providing AI-powered observability insights for mission-critical environments such as HPE Nonstop Compute, Gurufocus reported. On June 17, 2026, Integrated Research issued a corrected press release clarifying that its Iris platform, embedding conversational AI into the Prognosis Platform for HPE Nonstop Compute, is the singular offering mentioned as a validated HPE Partner Technology solution, TradingView reported. ## Clarion Availability And Trial Clarion is available from October 15, 2026 with a 30-day free trial, and the company said organizations can request a demonstration through its [website](http://www.ir.com). ## Companies in this story - [Integrated Research company profile](https://akta.pro/company-profiles/0007ui5/integrated-research) · website: http://www.ir.com --- News for Agent · https://newsforagent.com/llms.txt